Its not completely turn-key, but it is incredibly versatile and customizable.
-it acts a single portal for all of my existing accounts: social media, multiple emails, & multiple storage sights. And - I do not have to use only the app. I still have option of working thru old account tools, I.e., outlook, or icalendar. Information is updated & synced to cloze.
-I loved the ability to take my existing relationship/sales strategy and build in the next steps I was already using for all sales stages: opportunity, active, done, & lost.
-Its account connections feature takes a lot of the tedious requirements out of the CRM process by automatically tracking/logging emails, calls, calendar events, & with customizable automatic reminders.
-The merge mail function is quick & easy. And - the "opened mail" reporting is an awesome feature.
- Probably the best feature -- the simplicity of records integrity. Companies are added by web address or phone number, (contacts by email or phone) and the app does the rest; eliminating the majority of my unintentional duplicate records.
- I can import lists from any data source, as long as format the csv. File...small pain - but not some complicated format.
The only real drawback is, if you import a contact list thats not what/the way you wanted, then your in for some decision making with the app not having an type of "easy button" undue option. But - the help team is pretty supportive & quick to resolve.
--if your a solo act, or a small to medium sized business - @ this cost - your kind of an idiot for using anything else.